RhinoSoft Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

Note: If you would like to stop receiving email messages from us, please follow the unsubscribe instructions in the email you received.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use secure technology to protect personally identifiable information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for the minimum period required to comply with U.S. statues on retention of purchase information. (The current retention requirement is three years.)

Do we use cookies?

Cookies are small units of data that a site or its service provider transfers to your computer through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our RhinoSoft Privacy Policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on January 19, 2012.

Contacting Us

If there are any questions regarding this privacy policy you may contact us through the contact options on our web site at www.RhinoSoft.com.

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07-15-2010 - Reinforcing Your Brand With Serv-U

Hello,

Welcome to another installment of the RhinoSoft.com newsletter. You are getting this newsletter because you signed up on our web site. If you would like to stop receiving these newsletters, please visit: http://www.RhinoSoft.com/newsletter/unsubscribe.asp

The intent of this newsletter is to give you some pointers on our products. This newsletter covers ways to custom brand Serv-U with your company's information.

Reinforcing Your Brand With Serv-U

As any business owner knows, a company name is more than just a name - it carries with the brand, trust, and reputation that the company has earned over time with its customers and business associates. Just as the brand is strengthened by a strong business history, it is also reinforced through consistent usage throughout business communications and corporate IT systems, particularly customer-facing systems.

We at RhinoSoft.com understand the goal of branding and so have consistently reinforced Serv-U with new ways of customizing the user experience. This provides more ways for IT administrators to support their company's mission and to strengthen all uses of the brand throughout.

Branding Via HTTP

Serv-U 10 supports great depth of customization in the HTTP login interface that is used by the Serv-U Web Client as well as the FTP Voyager JV file transfer add-on client. With the version 10 release in May of this year, the HTTP interface can now be customized in the following ways:

  • Replace the main Serv-U logo with any 400x100 image of your choosing
  • Customize the browser title of the page with your company's name
  • Add custom text to the HTTP interface, including HTML formatted text

Our skilled developers have added these features in such a way that no knowledge of programming is required to add these elements of flair to your copy of Serv-U. Instead, they can be added via the Management Console in the "Domain Limits & Settings | Settings" menu, ensuring the reliability of the server while allowing you to make your Serv-U server truly yours.

Customizing Messages

Serv-U also allows you to set custom welcome messages and FTP response codes to suit your needs. This provides a more personal touch for users that can be changed any time a special message needs to be sent to customers.

Setting Welcome Messages for HTTP/HTTPS login can be accomplished by using the "Welcome Message" tab in each user account, or in the Group Properties for a group of users. A text file can be used or the message can be typed directly into the Serv-U Management Console.

Welcome Messages for FTP/FTPS users can be configured in the "Server Limits & Settings | FTP Settings" menu via "Global Properties | Message File", using a text file. The contents of the text file are then broadcast to FTP users when they connect to the Serv-U File Server.

Custom Directory Change Messages

In addition to custom Welcome Messages, Serv-U supports custom directory change messages that can be tied to any directory. These messages are commonly used when a user navigates to a directory that contains highly sensitive or critical files. To quickly and easily set up custom directory change messages that apply uniformly to all users, open the "Domain Limits & Settings | Limits" menu, then open the "Directory Listing" category. Add a new Limit ("Message file path") and use a relative path like "mymessage.txt".

Once this limit is saved, you can then create on the server a file called "mymessage.txt" in any directory that should have a custom directory change message, and if the file is named mymessage.txt Serv-U uses the contents of the file for the directory change message.

This file can even be hidden from users so that the users do not see the message file, but the file can be listed. This is done by adding a "Domain" level Directory Access rule that uses a similar "relative path". To do this, in the "Directories" menu, add a rule like this:

Path: "mymessage.txt" Permissions: Read (No other permissions, no List)

This hides the file from listings, but allows all users to use the file for the message.

Custom Support Links

The Serv-U Web Client and FTP Voyager JV both include support links to the help files, but not to any particular helpdesk. Administrators can easily replace this target with their own helpdesk location, email address, or any other protocol supported on their system. Examples include:

http://www.yourcompany.com/helpdesk
mailto:admin@yourcompany.com?subject=FTP Server Support
aim:goim?screenname=yourcompanylivesupport&message=I need assistance with the FTP server

The Client Support Link option can be set in the "Domain Limits & Settings | Settings" menu in the Serv-U Management Console.

Try Serv-U Free for 30 Days

Download Serv-U:
http://www.Serv-U.com/download/

FREE SUPPORT OPTIONS

If you need technical or sales support, please use one of the following URLs. Our support turn-around time is very fast during normal working hours Central Time U.S.:

Technical Support:
http://www.RhinoSoft.com/support

Knowledge Base:
http://www.RhinoSoft.com/kb

Sales Support:
http://www.RhinoSoft.com/sales

ON-LINE CUSTOMER SERVICE

If you need to change any of your customer information, you can make changes on-line. The RhinoSoft.com On-line Customer Service page allows you to resend your registration ID, receipt, invoice, and change your information in our database. To use visit:
http://www.RhinoSoft.com/customer

Thank you for taking the time to read.

Thomas J. Parikka - Tech Support Engineer
http://www.RhinoSoft.com
Voice: +1(262) 560-9627
FAX: +1(262) 560-9628
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