Serv-U Support

Get Support

Customer Service Center (24/7)

Sign on to our Customer Service Center with your email address to:

• Renew your Serv-U maintenance
• Upgrade to Serv-U MFT Server or Add Serv-U Gateway
• Get registration IDs for existing licenses

SolarWinds Customer Portal (24/7)

Sign on to SolarWinds Customer Portal with your SolarWinds Customer ID ("SWID") to:

• Open Support Cases
• Check on Status of Existing Cases

Other Support Resources

• Open Support Cases
• Knowledge Base
• Product Lifecycle Policy (EOL)
• Serv-U Documentation
  • Manual
  • Release Notes
  • System Requirements
  • Whitepapers
• FTP Voyager Documentation
  • Release Notes
• thwack (SolarWinds Community and Forum)
  • Serv-U Space on thwack
  • FTP Voyager Space on thwack

Support Policy

SolarWinds offers Serv-U customers a business-class level of support that includes free updates to newer versions of Serv-U as long as your Serv-U maintenance contract is current. Serv-U maintenance includes web and email technical support. Serv-U MFT Server maintenance also includes live phone support.

FTP Voyager is supported on thwack, SolarWinds's community and forum. New versions of this free tool may be obtained and applied at any time.