RhinoSoft Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

Note: If you would like to stop receiving email messages from us, please follow the unsubscribe instructions in the email you received.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use secure technology to protect personally identifiable information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for the minimum period required to comply with U.S. statues on retention of purchase information. (The current retention requirement is three years.)

Do we use cookies?

Cookies are small units of data that a site or its service provider transfers to your computer through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our RhinoSoft Privacy Policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on January 19, 2012.

Contacting Us

If there are any questions regarding this privacy policy you may contact us through the contact options on our web site at www.RhinoSoft.com.

Please enter your e-mail address and password in the fields below.

Email Address:

Password:

   
 

RhinoSoft.com offers many different support options

RhinoSoft.com Support

RhinoSoft.com has several different technical support options. Sending an e-mail to technical support is usually the best and most efficient option.

Lost Your Registration ID? Need A Receipt?

You can have your Registration IDs and a copy of your product receipt for any or all of your RhinoSoft.com products sent immediately to your e-mail address. Click here to use the RhinoSoft.com Registration ID Locator.

Knowledge Base Search Tool

The RhinoSoft.com Knowledge Base offers you the ability to find detailed answers and instructions to your questions or problems. The Knowledge Base is the fastest, most efficient way, to get your problems solved immediately. Click here to start your search.

RhinoSoft.com Customer Service Center

RhinoSoft.com gives you the ability to update your customer records on-line. You can change your accounts name, address, phone, e-mail address and much more.

Click here to go to Rhinosoft.com Customer Service Center.

Free Email Support

If you purchased from an authorized RhinoSoft.com reseller, please contact your reseller for support.

If you purchased directly from RhinoSoft.com, or you are an evaluation user, submit your technical support request using the Technical Support email form. Technical support requests will be answered in approximately one to two business days.

Premium Support

Purchasing a Premium Support Agreement will guarantee you several things over customers that do not:

  1. FIVE free phone support incidences. Multiple phone calls for a single technical support case do not count towards this number.
  2. Priority support via e-mail. Your support e-mails are separate from the rest and are immediately entered at the front of the support queue. This means your questions are answered much faster.
  3. You will receive a personal contact within our Premium Support department. You will receive this representative's personal phone extension to ensure your call is answered as quickly as it was placed.

Learn More!

Telephone Support

Technical support is available via telephone for Premium Support customers. For non-Premium Support customers, support for Serv-U File Server is $99.95 USD for first 10 minutes, $9.95 for each additional minute. All other product support for non-Premium Support customers is $29.95 USD for the first 10 minutes and $2.95 USD for each additional minute. To contact the Technical Support Department, please call +1 (262) 560-9627 between 9-5 Central Time Monday - Friday. When calling, please have credit card information ready.

Please note that this number is for technical phone support ONLY and is staffed from 9:00AM to 5:00PM US Central Time, Monday through Friday (except holidays). If phone lines are busy, try using the Technical Support email form.

Premium Support

Premium support provides near real-time access to RhinoSoft technicians.

Companies that use Serv-U in mission-critical environments or maintain large deployments of
FTP Voyager should have a Premium support contract.

 
Standard Support
Premium Support
Email Support Response
24-48 hours,
general queue
2-4 hours,
priority queue
Phone Support Incidents
None
5 per year
 

Premium Support Fees

Premium support fees are assessed to each customer based on the brands they own, regardless of number of licenses, modules or editions.

 
FTP Voyager
Serv-U
FTP Voyager and Serv-U
One Year
$99.95
$699.95
$799.90
Two Years
$149.95
$999.95
$1,149.90

*For example, a customer with one copy of Serv-U Silver would pay $699.95 for one year of Premium support. A different customer with 6 copies of Serv-U Gold and 3 copies of Serv-U Bronze would also pay just $699.95 for one year of Premium support.