Serv-U™ Support

RhinoSoft.com has several different technical support options. Sending an e-mail to technical support is usually the best and most efficient option.

Lost Your Registration ID? Need A Receipt?

You can have your Registration IDs and a copy of your product receipt for any or all of your RhinoSoft.com products sent immediately to your e-mail address. Click here to use the RhinoSoft.com Registration ID Locator.

Knowledge Base Search Tool

The RhinoSoft.com Knowledge Base offers you the ability to find detailed answers and instructions to your questions or problems. The Knowledge Base is the fastest, most efficient way, to get your problems solved immediately. Click here to start your search.

RhinoSoft.com Customer Service Center

RhinoSoft.com gives you the ability to update your customer records on-line. You can change your accounts name, address, phone, e-mail address and much more.

Click here to go to Rhinosoft.com Customer Service Center.

Free Email Support

If you purchased Serv-U™ from an authorized RhinoSoft.com reseller, please contact your reseller for support.

If you purchased Serv-U™ directly from RhinoSoft.com, or you are an evaluation user, submit your technical support request using the Technical Support email form. Technical support requests will be answered in approximately one to two business days.

Premium Support

Purchasing a Premium Support Agreement will guarantee you several things over customers that do not:

1. FIVE free phone support incidences. Multiple phone calls for a single technical support case do not count towards this number.
2. Priority support via e-mail. Your support e-mails are separate from the rest and are immediately entered at the front of the support queue. This means your questions are answered much faster.
3. You will receive a personal contact within our Premium Support department. You will receive this representative's personal phone extension to ensure your call is answered as quickly as it was placed.

Learn More!

Telephone Support

Technical support is available via telephone for Premium Support customers, or at a cost of $29.95 USD for the first 10 minutes and $2.95 USD for each additional minute. To contact the Technical Support Department, please call +1 (262) 560-9627 between 9-5 Central Time Monday - Friday. When calling, please have credit card information ready.

Please note that this number is for technical phone support ONLY and is staffed from 9:00AM to 5:00PM US Central Time, Monday through Friday (except holidays). If phone lines are busy, try using the Technical Support email form.